Charged but not delivered
If your card is charged and the provider does not deliver your airtime, data, cable subscription or electricity token, we refund your card automatically and tell you in the chat. You do not need to ask. How long the money takes to arrive depends on your bank.
Card verification charge
The small charge made when you add a card is refunded.
Delivered purchases
Purchases delivered to the number you confirmed, such as airtime, data or a token, cannot be reversed. Please check recipient details before you enter your PIN.
Something not right?
Email [email protected] with the transaction reference from your receipt. We will investigate and reply within the support hours listed below.
Support hours: Monday to Friday, 9:00–18:00 WAT.